Your money is protected.
JourneyJigsaw Ltd hold ATOL licence T7593 and are members of the Travel Trust Association (TTA).
Your money is paid into a TTA trust account - we cannot access it until your holiday is complete!
In the event of any Travel Supplier or JourneyJigsaw Ltd failure, your money is safe. Before or during your holiday, you can have complete peace of mind that you’re guaranteed financial protection.
JourneyJigsaw Ltd pays customer money into a TTA trust account (flights are paid for upfront), so cannot access a customer’s funds until the holiday is complete. Many UK travel businesses with ATOL protection do not act in this way. Should anything happen to us or any supplier, you can be 100% sure you can access your money to pay for your holiday. Every part of your booking is protected.
Flights and hotels booked together
All of our Flight Plus Holidays are financially protected by the ATOL scheme. A Flight Plus Holiday is where you purchase through us, at the same time or within a day of each other, a flight plus overseas accommodation and/or car hire from separate Travel Suppliers and as separate bookings (i.e. not a package holiday).
On all Flight Plus Holiday bookings, your money is ATOL protected. This means you will be able to continue with your holiday or suitable alternative holiday (at no extra cost) or receive a refund of the amount paid to us in the unlikely event of our insolvency or the insolvency of one or more of your service Travel Suppliers.
When you book with us, we’ll send you an ATOL confirmation invoice that provides you with all the information you’ll need about your ATOL protection.
All hotel only bookings are protected through the TTA Trust fund. You will be offered the option of transferring money to be credited against another hotel booking or receive a refund.
Other Bookings like transfers, car hire and airport parking
All other products sold on this site are also protected through the TTA Trust fund. You will be offered the option of transferring monies to be credited against an alternative booking (where one is available) or receive a refund.
On all Flight Plus holidays an ATOL protection contribution of £2.50 per adult/child is charged and paid to the Civil Aviation Authority (CAA). This is non-negotiable and insures you against the unlikely event of JourneyJigsaw Ltd going out of business, whereby the CAA will refund your money for flights or arrange alternative flights for you if necessary.