Your money is protected.
JourneyJigsaw Ltd hold ATOL licence T7593 and are members of the Travel Trust Association (TTA).
Your money is paid into a TTA trust account - we cannot access it until your holiday is complete!
In the event of any Travel Supplier or JourneyJigsaw Ltd failure, your money is safe. Before or during your holiday, you can have complete peace of mind that you’re guaranteed financial protection.
JourneyJigsaw Ltd pays customer money into a TTA trust account (flights are paid for upfront), so cannot access a customer’s funds until the holiday is complete. Many UK travel businesses with ATOL protection do not act in this way. Should anything happen to us or any supplier, you can be 100% sure you can access your money to pay for your holiday. Every part of your booking is protected.
Flights and hotels booked together
All of our Flight Plus Holidays are financially protected by the ATOL scheme. A Flight Plus Holiday is where you purchase through us, at the same time or within a day of each other, a flight plus overseas accommodation and/or car hire from separate Travel Suppliers and as separate bookings (i.e. not a package holiday).
On all Flight Plus Holiday bookings, your money is ATOL protected. This means you will be able to continue with your holiday or suitable alternative holiday (at no extra cost) or receive a refund of the amount paid to us in the unlikely event of our insolvency or the insolvency of one or more of your service Travel Suppliers.
When you book with us, we’ll send you an ATOL confirmation invoice that provides you with all the information you’ll need about your ATOL protection.
All hotel only bookings are protected through the TTA Trust fund. You will be offered the option of transferring money to be credited against another hotel booking or receive a refund.
Other Bookings like transfers, car hire and airport parking
All other products sold on this site are also protected through the TTA Trust fund. You will be offered the option of transferring monies to be credited against an alternative booking (where one is available) or receive a refund.
On all Flight Plus holidays an ATOL protection contribution of £2.50 per adult/child is charged and paid to the Civil Aviation Authority (CAA). This is non-negotiable and insures you against the unlikely event of JourneyJigsaw Ltd going out of business, whereby the CAA will refund your money for flights or arrange alternative flights for you if necessary.
Use and Collection of Information
When you submit a holiday query to us by email, we will ask you to provide us with some personal information, such as your name, email address, street address, phone number and the names and ages of those travelling with you. We may collect additional information about you from e-mails or other correspondence that you send to us and we may also collect information about your usage of our Website.
For the purpose of providing you with our services, including your flight, holiday, transport, insurance, we may provide your information to our service providers (who could be located outside the UK/EEA). We may also disclose your information to companies who process your order on our behalf, some of whom are outside the UK/EEA.
For the purpose of providing you with financial protection we may provide your information to our business partners who will only use your information to perform the necessary actions to reimburse you or supply you with an alternative to your purchase in the event of JourneyJigsaw Ltd’s financial failure.
Your information will enable us to supply to you the information, products or services that you have requested when accessing our Website. We may use your information for the purposes of providing you with our services, customer care, improving our service to you, assessing customer purchasing preferences, credit checking and debt collection. We may need to disclose your information to public authorities for immigration, customs, security or anti-terrorism purposes, if requested by them or required by law.
We may contact you by post or, if you have given us the appropriate details, by telephone, SMS text message or by e-mail in respect of your order and, if you have opted-in, in respect of any special offers we may have available. You may unsubscribe from receiving marketing communications from us at any time.
If we enter into a joint venture with, or we are sold to, or merged with another business entity or our assets are purchased by another company, your personal information may be disclosed to our new business partners or owners and used for the same purposes for which we use them. Unless required to do so by law, we will not otherwise share, sell or distribute any of the personal information that you provide to us without your consent.
We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity of or to locate anyone posting any defamatory, obscene or otherwise illegal material onto our Website. We may also disclose information to protect us in respect of legal or contractual obligations.
Information you enter into our booking forms may be collected and stored briefly by us so that we may contact you in relation to the nature of your enquiry/attempted booking, even if you don't confirm the booking. This data may be used for operational emails, SMS messages or telephone calls to enquire why the transaction was not completed. We will not use this data for any other purpose, we won't store it for longer than necessary and we won't share it with any other company. Our aim is simply to provide you with the highest level of service that we can.
Storage of Information
The information you provide to us will be held on our computers. We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. However, no information transferred over the Internet or wireless network can be guaranteed to be completely secure.
We will only retain your information for a reasonable period or for so long as either you or legislation permits. We reserve the right to retain certain of your personal information for a period of 6 years from the date of your last interaction with us via our Website as we may need to access historical information for business reporting purposes.
If your personal information changes or you find that any of the information that we hold about you is inaccurate, please advise us of the relevant changes as soon as possible by e-mailing us at firstname.lastname@example.org and clearly stating the changes that you require.
Types of cookie we use
Like most large websites, Journey Jigsaw uses session cookies and persistent cookies. Neither session cookies nor persistent cookies collect any personally identifiable information.
We use session cookies, which last only for the duration of your visit (your 'session') and are deleted when you close your browser. These simply enable us to identify that the same person is moving from page to page.
We also use certain cookies that are persistent. These remain on your computer after you have visited our site, meaning the site can remember your settings when you revisit us. Persistent cookies help our website remember your settings when you revisit us for example we remember some of the searches you perform on our website. We then set a persistent cookie so we don’t have to ask you the question again next time you visit. Persistent cookies last for a pre-defined period unless they are deleted. Some of our cookies are applied by our advertising partners to help manage our online advertising. These cookies enable us to learn which advertisements bring customers to our website and help us manage our advertising spend by only using adverts and websites that prove to be effective. The information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address (see also Third Party cookies). Similarly, we also use Google Analytics to allow us to track how popular our site is and to record visitor trends over time such as tracking which pages users visit.
Third party cookies
As well as using cookies from our advertising partners, from time to time we may also embed external content from other third party websites within our website. These include sites such as Facebook and Twitter, whose cookie usage policy you can view on their own websites.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
JourneyJigsaw Ltd is not responsible for the privacy policies or practices of any third party sites linked to this site. Consequently we advise you to read their privacy policies before submitting data to such sites.
Enquiries and Feedback
All comments, queries and requests relating to our use of your information are welcomed and should be e-mailed to us at email@example.com.