Terms and Conditions

JourneyJigsaw Ltd is a company registered in England (company no 10025977), whose registered office is at 3 Elm Park Avenue, Hornchurch, Essex, RM12 4SP. References to "you" and "your" in these terms of business means all persons on the booking confirmation (including anyone added or substituted at a later date). "We", "us" and "our" means JourneyJigsaw Ltd.

1 Your Contract

All bookings are made subject to both JourneyJigsaw Ltd's terms below and the specific booking conditions of your relevant Travel Supplier(s). It is your responsibility to ensure that you have read, understood and agree both prior to booking. JourneyJigsaw Ltd's terms of business are governed by English law and the courts of England and Wales have exclusive jurisdiction.

1.1 Travel Suppliers

1.1.1 JourneyJigsaw Ltd act as an interface between you and various third party suppliers of travel services ("Travel Suppliers") through which you can book any product(s) you choose as a result of the searches performed through our website. Travel Suppliers include, among others, tour operators, airlines, hotels, hotel chains, bed banks, accommodation aggregators, flight providers, airport transfer providers.

1.1.2 When JourneyJigsaw Ltd process your booking the contract for the travel services you choose will be between you and the Travel Supplier. The Travel Suppliers' Booking Conditions will apply to your booking and you must agree them before JourneyJigsaw Ltd can process your booking request.

1.1.3 JourneyJigsaw Ltd, because we act as booking agent, accept no responsibility or liability for the acts or omissions of, or services provided by, Travel Suppliers. We advise you to read their Booking Conditions carefully as they do contain important information about your booking. Please ask us for copies of these if you do not have them.

1.2 JourneyJigsaw Ltd act only as an agent.

1.2.1 Where the Travel Supplier is a low-cost airline you are the principal and we act as your agent in processing your booking. For all other bookings we act only as an agent for the Travel Supplier who is the principal, or the agent of the principal.

1.2.2 Where we act as your agent there is an agency contract between us.  Our basic obligation under this contract is to act on your behalf with reasonable skill and care.

1.2.3 You authorise JourneyJigsaw Ltd, at our sole discretion, to cancel on your behalf and in your name, on the basis that JourneyJigsaw Ltd are instructed by you, your bookings placed via a bed bank and place your booking directly with the hotel if we believe it is in your best interest to do so. We will be responsible to you for any loss you may suffer as a result of such cancellation and rebooking.

1.3 Individual Travel Products

1.3.1 JourneyJigsaw Ltd is not a tour operator which means we neither arrange nor combine nor package (as defined by Package Travel, Package Holidays and Package Travel Regulations 1992) travel products. We provide a search facility to enable your connection to those who do arrange travel products. Each travel product you choose is a separate booking, independent of other travel products booked at the same time. Where you book more than one travel product, these are not a combination. They may form a Flight-Plus booking, see 1.5 below.

1.3.2 The flexibility that JourneyJigsaw Ltd offers is that you are under no obligation to book more than one travel product and each travel product, where available, can be booked wholly independently of the others. When we use the term "booking" we do so for your convenience and it refers to either the individual booking for one travel product or the multiple bookings you have made at the same time.

Group Bookings

1.3.3 If larger groups want to be sure of sufficient availability for any flights / hotels they should contact us using one of the methods described on our Contact Us page. If two parts of the same group book online on two separate bookings and availability expires between the two bookings we regret therefore that we are unable to cancel the first booking without applying cancellation charges (see 5 below).

1.4 When the contract is made

1.4.1 By clicking to book and entering your personal and payment details on our website, you are requesting us to make an offer to the Travel Supplier to purchase the products(s) on your behalf. At this point we immediately re-contact the Travel Supplier. Each Travel Supplier will still require a short period of time to confirm that your chosen flight / hotel is still available. Although the email confirmation sent to you is NOT contractual acceptance of the Travel Supplier's ability to provide this product, it is an acknowledgement that we have received your offer, and should the product be available as detailed on our website then you have entered into a legally binding agreement to purchase this product subject to the Travel Supplier's Booking Conditions.

1.4.2 Once we have received confirmation from the Travel Supplier, we will contact you via email to let you know that your order has been booked. The contract is formed when the Travel Supplier issues its confirmation invoice and their booking reference number. Please note that once your booking has been confirmed to us, you can only cancel the booking in accordance with the relevant Travel Supplier's Booking Conditions which may involve cancellation charges. Equally you may also be subject to our cancellation charges to cover our administration costs.

1.4.3 Where the price of the flight, accommodation or any other supplemental product has been listed incorrectly in error by JourneyJigsaw Ltd, and the Travel Supplier is unable to honour the booking, JourneyJigsaw Ltd reserve the right to cancel the booking and refund all monies paid by you.

1.5 Flight–Plus bookings

1.5.1 Your money is protected for Flight-Plus bookings (defined below) under our ATOL, number T7593. Flight-Plus has been introduced by the Civil Aviation (Air Travel Organisers' Licensing) Regulations 2012 to give you financial protection for travel arrangements which are not, legally, packages but which include more than one travel product. This protection is only a protection against the unlikely event of our insolvency or that of your Travel Suppliers booked through JourneyJigsaw Ltd. Flight-Plus does not impact at all upon liability should something go wrong with what you have booked – the position is as set out elsewhere in these conditions.

1.5.2 Flight-Plus will exist when you book a flight through us and, within 24 hours, you also book accommodation or car hire to be used in conjunction with that flight. Once a Flight-Plus exists, then any other tourist services which are not ancillary to the flight or the accommodation will be included in the Flight-Plus.

1.5.3 Where you book a Flight-Plus through us, it will be our responsibility to arrange a substitute flight or accommodation or car hire should the supplier of any of these fail financially with the result that they cannot be provided. If substitutes cannot be arranged it will be our responsibility to refund you all protected monies you have paid for the Flight-Plus as detailed on the ATOL certificate (see next paragraph).

1.5.4 Where a Flight-Plus exists we will issue you with an ATOL certificate as an attachment to the booking summary email (not the initial booking confirmation email). The ATOL certificate details exactly what monies are protected and will be kept safely. Credit/debit card charges and JourneyJigsaw Ltd service fees, including the cost of purchasing ATOL protection, are not protected.

1.5.5 If you cancel your flight or you cancel your accommodation or car hire, so that there are no travel products additional to the flight, Flight-Plus will cease to exist.

2 Flights

2.1 Flight times and tickets

Flight times shown are provisional and may be subject to change, as per the booking conditions. For all flight bookings please reconfirm your flight times 48 hours prior to departure as per the Travel Supplier's instructions. This applies separately to outward and homeward journeys, as changes to flight times may be made during your time abroad. We cannot be held responsible for you missing flights if you have not followed these instructions. Most flights are now ticketless and you should ensure that you have your flight reference number which will be required for check-in. The flight reference and check-in procedures are included in the booking confirmation email we send to you. Some flight providers will require this check-in procedure to be carried out online. Charter flight tickets are generally issued by Travel Supplier between ten days and two weeks prior to travel, however they reserve the right to issue documents on departure at the airport. You must contact us one week prior to departure if you are flying with a charter carrier and your travel documents have not been received or if you do not have a flight reference number for a ticket on departure booking. JourneyJigsaw Ltd will not be responsible for the loss of any items sent by post unless such loss is due to our negligence.

2.2 Data

2.2.1 The flight information advertised comes from all the major Travel Suppliers and airlines. The data is scanned by a third party and regularly updated. Please be aware that some airlines do not maintain real time seat availability in the reservations system to which we connect. As agents we are constrained by the information they provide. Seat availability and pricing is at the operator's discretion and is subject to availability. Please be aware that prices can fluctuate.

2.2.2 JourneyJigsaw Ltd compiles data from multiple sources for the ‘Jigsaw Puzzle’ database interface displayed on our website holiday search pages.  JourneyJigsaw Ltd and its data sources accept no liability for your holiday, and any part of your booking, unsatisfactorily matching the descriptions of any selections you made in the ‘Jigsaw Puzzle’ when booking your holiday, or for your holiday, and any part of your booking, unsatisfactorily meeting with any expectations you had for it.  Please see the Complaints Procedures section below if you wish to make a complaint or contact us to provide feedback regarding errors with our data.

2.3 Luggage and other flight extras

2.3.1 All airlines have a standard hand luggage allowance which is included in our online prices. Allowances differ significantly from airline to airline. The allowance you are entitled to will be shown in the booking conditions of your airline which are displayed at the bottom of your documentation. Where you require additional luggage allowance this can be added to the booking prior to checkout and paid for.

2.3.2 Certain charter airlines and low-cost flight carriers consider hold luggage to be an optional extra. When you are booking with an airline that does make a charge for luggage it is not included or displayed in our head line prices and the option to add this extra facility will be offered to you at the time of booking. The luggage allowance will be dictated by the airline in question and can again vary. Should you choose not to take any hold luggage on your trip then you will receive the standard hand luggage allowance as detailed in the airlines booking conditions. This will normally be between 5 and 10kgs. Bags must be no larger than the dimensions allowed by the airline in question for carry-on luggage. For further information please refer to the airline booking conditions.

2.3.3 Our online prices do not include in-flight meals unless specified.

2.3.4 Please note where flight extras (such as bags and meals) are added at the time of booking they cannot be removed, cancelled or refunded.

2.4 Low-Cost flights

2.4.1 Some low-cost airlines require you to check-in online. Where applicable your paperwork includes instructions regarding the online check-in procedure. Please read carefully as for some flights you will be required to check-in separately for the outbound and inbound flight. Failure to check-in online will result in check-in fees at the airport which you will be liable to pay for.

2.4.2 No tickets will be issued for low-cost flights and you will simply need your confirmation number, which will be emailed to you with your booking confirmation, along with your passport, to board the flight (subject to 2.4.1 above).

2.4.3 Please note, other than in cases of insolvency (see clause 1.5 above), all low-cost flight bookings are non-refundable.

2.5 Multiple airlines, triangular flights and 2 x one-way flights

2.5.1 Where we book a multiple airline, triangular flight (different UK airports for outbound and inbound e.g. fly out of Manchester and fly in to Liverpool) and or 2 x one-way flights on your behalf we will be making two separate flight bookings with two separate flight suppliers or at times the same flight supplier. In certain cases in order to ensure our prices are as competitive as possible for all customers, we will book a return flight (same airline, same route) as 2 one-way flights - one booking will be for the outbound leg of your flights and another for the inbound leg of your flights. When making a multiple airline or triangular flight booking the different UK airports will be displayed throughout the booking process.

2.5.2 You will see two flight vouchers displayed on your paperwork, two flight references and at times two separate flight suppliers booking conditions. This does not affect your travel arrangements in any way and you simply use the correct voucher to check-in for each leg of your journey.

2.5.3 In the rare event that a change is made by one of your flight suppliers to the outbound or inbound leg of your flight and you cannot find a suitable alternative so choose to cancel your booking, then you will be liable to pay any cancellation fees arising from the cancellation of any other services and flight legs associated with your booking.

2.6 Scheduled flights

Our website offers scheduled flights from most of the major airlines. Please note that in certain cases these flights may be indirect and fly via other airports. The flight display will show the take-off time from the departure airport and the landing time into the destination airport correctly. Where indirect flights are offered, the full details of any flight stopovers will be made clear to you at the time of booking. Please note many scheduled flights are non-amendable and non-refundable once booked.

3 Hotels

3.1 All hotels featured on our website advertising are booked through the Travel Supplier named on your paperwork. Although we cannot check every one of these hotels every season, the ratings featured on our website advertising are the hotel's own ratings and are based on the official tourist board ratings. All hotels do represent excellent value for money within their ratings and any that receive an unreasonable proportion of complaints from our customers are dropped from our website advertising.

3.2 If you have a complaint while you are staying at your accommodation you must inform the accommodation's management immediately in order to give them the chance to resolve the problem. Failure to do so may affect your rights under the contract with the Travel Supplier and you may lose any right to compensation. If the issue is not resolved to your satisfaction, you should then contact the Travel Supplier's representative in the resort. If, having followed these two steps, your problem remains unresolved you should then contact us on +44 (0) 170 8300 080.

3.3 Unless otherwise requested at the time of booking, standard internationally accepted practice dictates that your accommodation will be booked from the day that you depart the UK for the required duration. The dates and times of your accommodation booking will be included on your accommodation voucher (please check this carefully). After registration, on arrival at your accommodation, you will be allocated a room. When travelling on flights departing the UK after midnight, your room will be reserved from the previous day. You must normally check-out of your room by 12 noon on the day before a night flight home or on the departure date for an evening flight. If required, please make a late check-out request with the hotel upon arrival. Where available, this may be subject to additional charges by the hotel which do not form part of your booking with us and therefore we cannot refund. If we were not to book the hotel until the day that you land (for flights landing in the early hours of the morning), you would not be able to access your room for several hours after your arrival in the hotel. Your flight details are included in the booking details we pass to hotels so hotel staff should be aware of your flight timings.

3.4 We are happy to pass on any special requests you may have to the Travel Supplier or hotel concerned with your booking. Please note that while the hotel will make every effort to fulfil your requests they cannot be guaranteed. Special requests do not form part of your contract with them.

3.5 If you have any specific requirements when booking your holiday because you or any member of your party is disabled or less mobile, then you must ensure you have chosen and researched your hotel carefully. It is advisable for you to contact us prior to making an online booking so you can inform us of your mobility issues and we can advise of the most suitable hotels for your party.

3.6 If you book a non-refundable room you will not be able to cancel nor amend your booking and no refund will be available. Deposit payment options are not available on bookings which include non-refundable rooms. Full payment is required at the time of the booking.

4 In Resort Transfers

4.1 Unless you have reserved a transfer separately during the booking process, no flight or hotel booking includes a transfer. Please ensure that the hotel you have selected is accessible from the airport you have chosen to fly to. At times the hotel suppliers or airlines involved in your booking may offer a free or complimentary resort transfer. JourneyJigsaw Ltd will pass on this offer to you, however, unless you have reserved a transfer separately during the booking process, no flight or hotel bookings include a transfer. The provision, delivery and service standards of this transfer are the responsibility of the hotel/airline provider and the third party involved in their delivery.

5 Changes and Cancellations

5.1 Should you wish to amend or cancel your booking, confirmation must be received in writing from the lead named passenger. Any such request will not take effect until received by us.

5.2 Charges may be levied by the Travel Supplier or other supplier and you will be advised of these. JourneyJigsaw Ltd will charge an additional administration fee. Details of cancellation charges are set out below.

5.2.1 Cancellations more than 28 days from departure date will result in a loss of deposit. Any charges over this amount levied by the suppliers and our service fees of £30 per person must also be paid. From time to time as a special offer the deposit on a reservation may be lower than the standard amount of £100 to £150 per person or the full cost of your low-cost or scheduled flights where selected (see deposit payments section). If such bookings are cancelled before the standard deposit amount has been paid you will still be liable for the difference between the standard deposit amount and the amount you have paid.

5.2.2 Cancellations 28 days or less from the departure date will result in a loss of deposit. Any charges over this amount levied by the suppliers and our service fees of £150 per booking must also be paid. Within this period, all flight bookings are non-refundable and cancellation will result in the loss of all flight monies paid.

5.3 Please note incorrect information on any documentation received from us must be brought to the attention of JourneyJigsaw Ltd as soon as possible. If you book a hotel or flights online then corrections of any mistakes made in entering passenger titles, initials or surnames will be chargeable immediately once the booking has been confirmed by the Travel Supplier. Charges will apply to correct any mistake, even if it is simply one letter, an initial or a title. For those booking children 2 years of age or above and entering 'Infant' as the title, the flight systems will automatically select 'Miss' or 'Master'. Where this is incorrect and you have not provided the correct information at the time of booking you will be required to pay amendment charges.

5.4 Should you need to make an amendment to a passenger(s) on a multiple/split flight booking you will need to submit a change request for each booking the affected passenger(s) appears on. Supplier and JourneyJigsaw Ltd amendment fees will apply to each change request.

5.5 Cancellation and Amendment Charges

5.5.1 Travel Supplier's charge + £30.00 per person (if 28 days or more before departure)

5.5.2 Travel Supplier's charge + £150.00 per booking (if within 28 days of departure)

5.5.3 In flight extra requests after booking confirmed: Travel Supplier's charge + £30.00 per request

5.5.4 Pre-booking airline seats after confirmed booking: Travel Supplier's charge + £30.00

5.5.5 Ticket delivery fee (for those departing between 21 - 14 days from date of booking): £15.00 per person

5.5.6 Change of hotel: Cancellation of original hotel + difference (if any) in cost of hotels + £80.00 administration fee

5.5.7 Change of title, initial, first name or surname once booking made: Travel Supplier's charge plus £30.00 per person

5.5.8 In-flight meals after booking confirmed: Travel Supplier's charge plus £30.00 per request

5.5.9 Credit and Debit card charges are non-refundable on cancellation

5.6 Service Charges

In certain circumstances we apply a service charge for the services we provide. In the event that your booking is cancelled by the supplier JourneyJigsaw Ltd reserves the right not to refund our service fees.

5.7 Surcharges

We draw your attention to the clauses of the Travel Suppliers' booking conditions relating to surcharging. As your booking agent we may be required to collect surcharges on behalf of the Travel Suppliers involved in your booking. These are additional amounts that a Travel Supplier may charge after you have booked, because costs have increased in the areas of transportation, including the cost of fuel; duties, taxes and fees; or exchange rates. Surcharges can vary and the amount will be advised to you in writing. Where the Travel Supplier involved is a member of ABTA they will follow the code of conduct in regards to levying surcharges. Please see the ABTA website (www.abta.com) to review which suppliers are members. Please see Travel Suppliers terms to understand their surcharges. Whilst Travel Suppliers do try to avoid them, surcharges can occur and a failure to pay any surcharged amount requested from you may result in the cancellation of your booking or a refusal to allow you to travel.

5.8 Taxes

The local authorities in certain countries may impose additional taxes (e.g. tourist taxes), which have to be paid locally (i.e. at the hotel). You are exclusively responsible for paying such additional taxes and they do not form part of your booking with us and therefore we cannot refund them.

6 Payments

6.1 Deposit Payments

6.1.1 The facility to pay a deposit may be offered on our website for your booking as a whole, or any part of it, and is made entirely at our discretion.

6.1.2 If you are booking low cost airline flights you will be required to pay the full cost of the flights at the time of booking.

6.1.3 Some airfares may be based on instant purchase tickets or ticketing deadlines soon after purchase. If a booking is made on such a fare, full payment for the flight or flight inclusive element of the package will be required in accordance with these restrictions. You will be notified by a member of our reservations staff if you have booked such a fare and the full outstanding balance of the flight or flight inclusive element of the package will be requested.

6.1.4 We reserve the right to levy handling and transaction fees on all credit card payments in line with JourneyJigsaw Ltd company policy to cover processing and administration costs. Please note JourneyJigsaw Ltd do not accept payment by cheque.

6.1.5 To cover processing and administration costs we reserve the right to levy a fee on all payments made as part of our deposit payment scheme.

6.2 Balance Payments

6.2.1 When you book a holiday within 14 days of your departure date, we require the balance to be paid in full at the time of booking. Other holidays may be charged a non-refundable deposit at the time of booking.  We reserve the right to offer varying balance due dates and where this is the case, your balance due date will be confirmed on your booking paperwork. Payments can be made by logging in and visiting your Dashboard where you can follow the steps to make payment. Please note that payments of each balance due must be received by JourneyJigsaw Ltd no later than the balance due date confirmed on your booking paperwork. We also reserve the right to levy handling and transaction fees on all credit card payments in line with JourneyJigsaw Ltd company policy to cover processing and administration costs. To cover processing and administration costs we also reserve the right to levy a fee on all payments made as part of our deposit payment scheme, regardless of payment type used. Please note JourneyJigsaw Ltd do not accept payment by cheque.

6.2.2 If for any reason we do not receive payment of any balance due by the balance due date, we may be required to notify the Travel Supplier(s). In such instances the Travel Supplier(s) may take the decision to cancel your booking and charge the cancellation fees set out in the terms and conditions. In these circumstances you will be liable of a loss of all monies previously paid. Credit and debit card charges are non-refundable.

6.2.3 Rejected Orders booked within 3-7 days of departure: Because of standard banking procedures, once you have submitted an Order that you are paying for by credit or debit card and your payment has been authorised, your bank or card issuer will "ring-fence" the full amount of your Order. If your Order is subsequently rejected by our system or cancelled for any other reason, your bank or card issuer will not transfer the funds for the Order to us, and will instead release the relevant amount back into your available balance. However, this may take between 3 to 5 working days (or longer, depending on your bank or card issuer). You acknowledge and agree that we will not be responsible or liable to you in relation to this delay by your bank or card issuer in the release of funds back into your account.

7 Passports, Visas and Health

7.1 All passengers who are British must have a 10-year British Citizen passport. You should note that most countries require your passport to remain valid for a minimum period after the return date to the UK (normally 6 months). If your passport is in its final year of validity, you should check with the Embassy of the country you are visiting, otherwise travel may be denied. As it is not possible to claim against your insurance cover should travel be refused in these circumstances, we suggest you allow plenty of time to make these checks. It is your responsibility prior to booking to ensure that you have a valid passport.

7.2 Overseas nationals are responsible for ensuring that their passport allows travel to their chosen destination. If you hold an overseas passport you must ensure that you are in possession of any visa necessary to enter the country of your chosen destination. We can provide general information about the passport and visa requirements for your trip. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither we, nor the Travel Supplier, accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

7.3 Please be aware that you are responsible for any inoculation requirements for your holiday destination. You may wish to obtain a copy of a useful booklet called Health Advice for Travellers (T7.1) available to download from www.dh.gov.uk. Up to date travel advice can also be obtained from the Foreign & Commonwealth Office on 0845 850 2829 or their website www.fco.gov.uk. Please consult your doctor if you have specific concerns about travelling to your holiday destination.

8 Insurance

We recommend that all passengers take out adequate travel insurance. It is a condition of booking with most Travel Suppliers that adequate insurance cover is arranged in order to cover you and your party against the cost of cancellation by you before you travel; the cost of assistance (including repatriation) in the event of accident or illness; loss of luggage and money; and other expenses. Some airlines or Travel Suppliers may prevent you from travelling if proof of insurance cannot be provided. We provide a link to Holiday Extras insurance offers on our website under the Extras tab. We accept no liability arising from your failure to obtain adequate cover. If you have booked your insurance through a supplier introduced by us, you will receive a confirmation policy document prior to travel. This document does not form part of the booking you have made with JourneyJigsaw Ltd and any moneys paid for insurance are not covered by us.

9 Complaints Procedure

9.1 We hope your travel arrangements run as smoothly as possible and you enjoy your time abroad, however if you feel the need to complain we recommend that you immediately inform a representative of the Travel Supplier, airline or hotel reception staff, whilst you are abroad. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances.

If you are not satisfied, you must follow this up in writing by emailing JourneyJigsaw Ltd at support@journeyjigsaw.com immediately on return to the UK (or at the very latest within 28 days of return). JourneyJigsaw Limited acts as a booking agent only. JourneyJigsaw Ltd will contact the Travel Supplier, airline or hotel on your behalf to try to resolve your complaint.

10 Online User Reviews

10.1 The Hotel and Destination reviews and other views posted on the reviews section of our site are those of the visitors that have submitted them and are NOT the opinion of JourneyJigsaw Ltd. Reviews posted on our website are not intended as advice and should not be relied upon as such. We therefore disclaim all liability and responsibility arising from any reliance placed on such information.

10.2 We reserve the right to monitor any information transmitted or received through our review section. We reserve the right to reject or remove your review at any time at our sole discretion. We do not guarantee in any way that your review or any part of it will be displayed on our website.

10.3 Reviews submitted by users will be considered non-confidential and JourneyJigsaw Ltd is under no obligation to treat such reviews as proprietary information. JourneyJigsaw Ltd shall have no duty to attribute authorship of reviews to you, and shall not be obligated to enforce any form of attribution by third parties.

10.4 If you have any concerns or queries about reviews that appear on our website please contact us at support@journeyjigsaw.com.

11 Data Protection

11.1 We take responsibility for ensuring proper security measures are in place to protect your personal information. The booking information that you provide to us will be passed on only to the providers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other serious transnational crimes.

11.2 If you travel outside the European Economic Area, data protection controls may not be as strong as in this country. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to complete your booking. In making this booking, you consent to this information being passed on to the relevant persons.

11.3 Never share your order number or your website LOGIN details with anyone that you do not want to be able to administer your booking. When you have finished in the Manage Your Booking area of our site always click on the Logoff button shown on our website to exit the application and prevent further access to your account. When using a public PC (such as in a library or school), also close the browser when you are finished. JourneyJigsaw Ltd cannot be held responsible where changes are made to your booking without your permission if they have been made by someone with access to your Manage your Booking order number.

11.4 We may also contact you from time to time with details of any special offers we may have available.